Customer Testimonials
Fairly easy sales experience. Completing finance documents is a bit laborious. No pressure test drives
Exceptional service and reasonable deal under the circumstances. Especially liked Clayton Garrett as a sales executive
Friendly service advisor, very easy to make a service appointment and the car was cleaned for me
Our salesman was good. He gave me a good run down of the vehicle. The car is lovely to drive.
“Mr. Shelton Debraux is knowledgeable, professional, patient, and kind, consistently providing an outstanding purchasing experience.”
I had a very disappointing experience with Mercedes-Benz of Arlington. I received a phone call from their staff, and the interaction was extremely unprofessional. The representative spoke to me in a disrespectful and condescending manner, repeatedly calling me and making me feel uncomfortable rather than helping address my needs.
Customer service should reflect the quality and professionalism you expect from a luxury brand, but this was the complete opposite. Instead of being courteous and respectful, the tone was dismissive and inappropriate.
Based on this experience, I would not recommend this dealership. I hope management takes these concerns seriously and improves ... Read More DealerRater - Apr 16, 2026
The absolute best and the customer service is top tier. Why would I go anywhere else.
Always exceptional service at Mercedes Benz of Arlington by my exceptional service manager Garry Burk and his team! Job always well done! Mercedes Benz of Arlington's track record for excellence is impressive! Garry and his team genuinely care about providing quality service to my car with outstanding customer service. That level of satisfaction you cannot put a price on.
Great dealership, great setup. My salesperson and the finance person did a wonderful job and were very helpful.
Tremendously professional experience. No pressure. Azzam gave a great technical perspective of the AMG LINE.
Very qualified technicians who do outstanding work. The vehicle is always return clean both inside and out.
The best dealership . The last 32 years to the present I bought five cars and service met my expectations..
Great experience from start to finish. Mr Shelton The salesman was knowledgeable, honest, and made the entire process smooth and stress-free. Highly recommend this dealership.
WE ARE ALWAYS HAPPY WITH THE SERVICE AND THE ATTITUDE OF THE PEOPLE THAT WE INTERFACE WITH AT THIS DEALERSHIP.
Please tell Garry Burke that I said that he did an outstanding job. Can you please ask him to contact me in order to acknowledge receipt of this review? From Kevin Tann (2011 Black GLK 350)
Mercedes-Benz of Arlington is an excellent dealership. While I bought my E-class elsewhere, I go here for service. The experience is excellent, the service techs are very friendly and knowledgeable about my car. They always give me reassurance and a peace of mind when servicing the car. The waiting room is nice with snacks and fresh coffee. Take your car here!!
I love my car. The people were so nice to me and caring to my personal needs. This is my favorite car I ever had! I’ve had a Dodg mini van, Ford Escort Lx, Ford Taurus, Honda, Toyota Camry, Chevy Spark and VW jetta. This car is superior to all of them. What an upgrade!
Service writer Juan was the best, he is very professional, courteous has excellent customer service.
I was completely satisfied with my experience with purchasing a new Mercedes C300, 4Matic. Azzam who assisted me with the purchase was exceptionally patient and personable and walked me through the process. He took time to explain the car's technology. Carl, who did the financing was polite, friendly and patiently explained all the various options. I am very pleased.
I was very happy with Mark, especially his taking out his time to go through with me the build and ordering of the car. He also kept me updated about the production and delivery of the car. Mark and his team are very personable and a delight to work with.
Experience was outstanding...great communications about what was seen during their inspection of my car, and courteous professional service on my vehicle.
THANKS to Geoff and Christian for taking care of my car. A Superior Service always!
I recently had the pleasure of working with Paul who truly made my car-buying experience a breeze. From the moment I walked in, he was welcoming and attentive, immediately putting me at ease.
His knowledge about the various models and features was impressive, and he patiently answered all my questions, no matter how small. I never felt rushed or pressured, which is often a concern when dealing with salespeople. Instead, he took the time to understand my needs and preferences, guiding me through the entire process with expertise.
What stood out the most was his willingness to go the extra ... Read More DealerRater - Aug 23, 2025
Fast, efficient service - Warranty repairs were done superbly. A Courtesy vehicle while my vehicle was being repaired was great
Excellent service and very good communication regarding how long the repair would take and when I could pick my car 10 out of 10!
It is a pleasure to work with Mr. Tchong. Definitely the reason I lease from you.
The purchase experience was great. Very professional sales representative and was able to program every safe features on our new MB GLC 300 4Matic The sales manager as well as the finance manager were very professional and worked with me in order complete the purchase fully satisfied Many thanks to all of you at Mercedes Benz of Arlington
Best experience I've had with dealership for service and this is my third visit since I brought my vehicle about a year now
Great customer service and Omar was a great representative of Mercedes Benz and I will always come back
Incredible service! Thank you !
Responsive, reliable and respectful are key descriptors of MBA. Staff, service and facilities are the very best. Always focused on customer comfort and confidence. Despite high volume of customers and complex workload, MBA delivers satisfaction. Also, Gary Burk is simply outstanding
I can't say enough good things about Mercedes Benz of Arlington. Shelton is tops as far as professionalism, knowledge and fairness. They all treated my so well...Burt, Joe, Sheltpn and Carl. It was refreshing to see a first class dealership that truly cares about making the customer happy!
I recently purchased a vehicle from Mercedes-Benz of Arlington and had an exceptional experience from start to finish.
Frank in sales was knowledgeable, attentive, and truly went the extra mile to ensure I found the right vehicle. He was patient, informative, and made the entire process smooth and stress-free.
Antonio in finance was equally impressive—transparent, efficient, and thorough in explaining all the details. He made what is often a tedious part of the process feel seamless.
Joe, the Sales Manager, was also fantastic. His professionalism and customer-first approach were clear throughout the entire experience. You can tell the whole ... Read More Google - Jul 4, 2025
Greg Smoaks time and attention to detail was exceptional.
First time buying from this dealership and we were super impressed with Giao's customer service. He got us the car we wanted in the color/features we wanted from a nearby dealership within 24 hours. It was unbelievable. Finance Director was very patient and helpful as well. Overall, one of the smoothest car buying experiences I've had in 25 years. Highly recommend this dealership!
Give Hugh McGuire a BONUS!!!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!!
Ray was very professional and communicated often throughout the entire process.
My wife and I bought our first car together from Clayton. He was great to work with - would highly recommend coming to this dealership!
I want to thank Mr.LuLu for helping me out with purchasing a vehicle he’s an excellent car salesman he answered every question and was very patience and respectful Originally I wasn’t suppose to come here but I’m glade I did all because of Mr.LuLu
The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?
Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service
Good communication and services
Took a very long time and lots of $$ to get help I needed. Thanks to Gary Burke and Mr. Bloom for second attempt. Mostly successful..Unfortunately last my experience has damaged my confidence which I have held and shared with many of yoir other clients for years and years.C B Freedberg, Ph.D.
I had the pleasure of working with Jerome and Antonio at Mercedes-Benz of Arlington today, and I can't express enough how outstanding my experience was. Their professionalism, expertise, and genuine care were truly exceptional. The level of service I received was unparalleled and far exceeded my expectations. I am incredibly grateful to both Jerome and Antonio for their dedication and support. I will definitely be recommending this dealership to others because of their exemplary service.
This is my third Mercedes but my second car bought from Wes. He was at another dealership and I followed him here. My lease was over the mileage and I wanted to turn in the car I had. For a few months I had known I would need to trade it in but I was flip flopping back and forth A LOT. Wes was very patient with me lol. I appreciate his willingness to let me shop around and work through me changing my mind and what car I wanted fifty thousand times. In the end I got a car ... Read More Google - May 27, 2025
Was a routine service performed efficiently and with pleasant attitude by each employee who was involved
Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly
It was an easy and enjoyable experience from the moment I walked in the door. I would definitely recommend them.
Excellent service and very helpful and curteous staff. I was impressed
The work was completed quickly at a very reasonable price and the service representative, Terrance Ames, was outstanding...he was kind, helpful and kept me informed of service progress in the shop. I highly recommend M-B of Arlington!
Terrance provided excellent service from start to finish. He was professional, clearly explained all costs upfront, and kept me updated throughout the process. I especially appreciated his honesty and attention to detail—he even found my Apple Watch that I had lost in the car. Outstanding experience!
Great Customer Service from Geoffrey Smith! Professional service with a smile.
The best. From Abraham in the lane to Garry at the desk. Always easy and a pleasure.
First time service customer of MB of Arlington and I was very impressed. My service coordinator, Terrence, was absolutely wonderful. Excellent communications, service, and I appreciated the seamless after hours key & car pickup option. Efficient, organized and clean. Price was very reasonable. Highly recommend.
The coordination between sales and finance made for a stress free car buying experience. I highly recommend Mercedes-Benz of Arlington for your next car purchase.
I couldn't be happier with my experience at MB Arlington! Ali was a fantastic salesperson ,so knowledgeable and helpful. The entire sales process was smooth and crystal clear. A special thank you to Carl in finance who went above and beyond to help us choose the best warranty and get an amazing interest rate. Highly recommend!
Very good, empathetic staff
Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This level of honesty is greatly appreciated.
April 27, 2025 I have purchased several cars and Alvin Daniels was the best.
This was the Best car buying experience I ever had. Frank Namin was the car consultant that I worked with. He was emblematic of the 5 star rated service Mercedes Benz of Arlington provides to their clients.
The repair took a long time, but that was due to the extent of the update. Service was great and on top of it! THANKS!
I had an emergency tire situation...they were able to take me on the spot, my tire was under warranty, didn't have to pay for one but I went ahead and got the other side replaced because it was due soon and I needed the alignment...got a complimentary loaner and my car was done by 330pm. Retrieved my car by 430pm, I was very happy and pleased for the quick turnaround.
Joe Popperwell and Paul Tchong provided superb customer service before, during and after delivery of my new vehicle .
My go-to place for original Mercedes parts for my 2005 c230k Sports with 29k miles on it.
Juan my service advisor kept me updated with my vehicle and was very knowledgeable.
Giao Nguyen and Carl Durham were an absolute pleasure to work with on a seamless transaction done entirely remote. I look forward to working with them again in the future and feel free to buy with confidence from them. Ask for Giao.
I really enjoy my experience every time I am there. True professionals. I will be back.
Alvin made the entire sales experience the best I ever had. He handled everything with ease, even a few last minute curve balls. Overall great experience!
Azzam was fantastic. He made my whole family feel welcomed and helped us in choosing the right vehicle and options. And Antonio was great in financing. We never felt pressured or rush and no question was left unanswered. Thank you.
Great attention to detail and great service